Business Details
Emergency
services
Your Trusted Partner for Industrial MRO Solutions
ICR Services delivers world-class Maintenance, Repair, and Operations (MRO) solutions designed to enhance Overall Equipment Effectiveness (OEE) through sustainable, reliability-centered strategies. With over 18 OEM authorizations and ISO 9001 certification, we serve 7,500+ manufacturers, OEMs, and industrial suppliers globally. Our expertise spans industrial electronics, mechanical systems, hydraulics, motors, and robotics, offering repair, equipment sourcing, and engineering services. We provide rapid resolution with 24/7 emergency support, distributed warehousing, and same-day shipping for in-stock parts. Our team of OEM-trained technicians ensures 99% success rates, 5-day mean repair times, and 97% on-time delivery.We specialize in automation, digital transformation, and modernization projects, including retrofits and upgrades. Our customer-centric approach includes account-based pricing, real-time stock visibility, and PCI Level 1 secure transactions. Recognized as Honda Supplier of the Year and Toyota Excellent Performance awardee, we combine technical excellence with strategic partnerships to minimize downtime and maximize productivity. Our BAM software enables enterprise asset management, while end-of-life asset recovery services optimize returns on obsolete equipment. We also offer hands-on training with an 8:1 student-to-faculty ratio and temporary staffing solutions for production needs.
Services
Industrial Repair
Equipment Sourcing
Robotics Solutions
Automation Engineering
Spare Parts Supply
Field Service
Digital Transformation
Asset Management
End-of-Life Recovery
Technical Training
Highlights and features
- 18 OEM authorizations for specialized repair capabilities
- 99% service success rate with 5-day mean repair times
- 24/7 emergency support for critical industrial downtime
- ISO 9001-certified quality management systems
- Hands-on training with 8:1 student-to-faculty ratio
Associations and certifications
- ISO 9001
What people say
Saved $2.4M annually
Fast response times
Doubled output capacity
Hands-on lab projects
97% on-time delivery
Services
Industrial Repair
We repair industrial electronics, mechanical systems, hydraulics, and motors with 99% success rates. Our ISO 9001-certified technicians handle obsolete and hard-to-find components, offering 40-60% cost savings compared to new replacements. Emergency repair services include 24/7 support and 5-day mean repair times.
Robotics Solutions
We supply new, refurbished, and used industrial robots with integration support. Our engineers optimize robotic workcells for welding, assembly, and material handling applications. We provide complete lifecycle management from installation to decommissioning, including safety systems and software upgrades.
Spare Parts Supply
We source critical spare parts with real-time stock availability tracking. Our inventory includes 20,000 SKUs of HMIs, PLCs, drives, and safety devices. We offer same-day shipping for in-stock items and free inbound shipping for repairable components with prepaid labels.
Field Service
Our certified technicians provide installation, maintenance, and decommissioning services for industrial equipment. With five global locations and regional account managers, we deliver rapid response times and comprehensive lifecycle support for manufacturing systems.
Digital Transformation
We implement automation and digital transformation projects including retrofits, system modernization, and process optimization. Our engineers integrate Industry 4.0 technologies with legacy systems to improve OEE and reduce downtime through predictive maintenance solutions.
Questions
What industries do you serve?
We specialize in automotive, medical, wind energy, welding, CNC machining, and robotics sectors with tailored MRO solutions.
Do you handle obsolete equipment repairs?
Yes, our technicians repair hard-to-find and obsolete industrial electronics, mechanical systems, and robotics with 300,000+ capabilities.
What payment options are available?
We accept credit cards and purchase orders with net terms for qualified customers through secure PCI Level 1 transactions.
How quickly can emergency service be dispatched?
Our 24/7 emergency support provides rapid technician deployment with mean repair times of 5 days for critical systems.
Do you offer automation consulting?
Yes, our mechatronic engineers implement automation, digital transformation, and modernization projects including retrofits and upgrades.
What training programs are available?
We provide hands-on technical training with 70% lab work and 8:1 student-to-faculty ratios for industrial maintenance skills development.
Videos
