Business Details
25 Years
experience
Your Trusted Partner for Engineering & Outsourcing Solutions
Established in 2001, Total OutSource, Inc. (TOI) operates as a premier global outsourcing company specializing in engineering services, healthcare solutions, and business process outsourcing. As a subsidiary of the UCA Group, an ISO-certified entity with decades of manufacturing expertise, we deliver tailored engineering support across industries like aerospace, energy, and healthcare. Our offshore delivery model combines technical precision with cost efficiency, enabling clients to focus on core competencies while we handle complex engineering challenges.With multidisciplinary teams in the U.S. and India, we prioritize client collaboration, leveraging advanced tools for product design, structural engineering, and IT infrastructure. Our commitment to quality is reflected in our ISO certification and a track record of serving global clients with scalable, innovative solutions that drive productivity and profitability.
Services
Engineering Services
Healthcare IT
Technical Support
Call Center Services
Manufacturing Engineering
Structural Engineering
Product Design
IT Infrastructure
BPO Solutions
Technical Documentation
Details
- Year established: 2001
Highlights and features
- We offer 20+ years of experience in global engineering outsourcing.
- Our ISO-certified processes ensure quality and compliance.
- We provide tailored solutions for aerospace, energy, and healthcare industries.
- Our offshore delivery model reduces costs while maintaining technical precision.
- We maintain a 98% client retention rate through dedicated support.
Associations and certifications
- ISO
What people say
Consistently delivered on promises
Professional work ethics
Flawless detailing
Competitive pricing
Prompt service
Services
Engineering Services
We deliver end-to-end engineering solutions for product innovation and structural projects. Our multidisciplinary teams use advanced tools like CAD/CAE software to optimize designs, reduce costs, and accelerate time-to-market. Clients benefit from ISO-certified processes and offshore expertise in mechanical, electrical, and manufacturing engineering.
Healthcare IT
Our ezEMRx platform provides secure, web-based electronic health records for clinics and behavioral health facilities. Developed with clinician feedback, it meets evolving healthcare standards while offering customizable documentation tools and compliance support for ambulatory care settings.
Call Center Services
We offer multichannel customer support including voice, email, and chat solutions. Our services cover telemarketing, technical support, and non-voice operations like data processing, with a focus on reducing client costs through efficient offshore resources and trained personnel.
Technical Support
Our technical support includes network management, system integration, and 24/7 helpdesk services. We provide scalable solutions for businesses seeking to reduce IT costs while maintaining secure, reliable infrastructure through experienced engineers and global delivery models.
Manufacturing Engineering
We optimize manufacturing processes with jigs/fixtures design, automation solutions, and legacy data migration. Our engineers ensure compliance with industry standards while improving efficiency and reducing downtime for clients in automotive, aerospace, and industrial sectors.
People
Gary Hassentab
Director of Application Development & Support
With 15+ years in application development, Gary leads KCS's tech initiatives. He praises TOI's adaptability and value-driven service delivery for complex projects.
Rico Sardelli
Vice President
As VP at GKC, Rico oversees engineering operations. He commends TOI's flawless detailing and timely execution of critical engineering projects.
Questions
What industries does Total OutSource serve?
We specialize in aerospace, energy, healthcare, industrial manufacturing, and oil and gas sectors, providing tailored engineering and IT solutions.
Are your services available internationally?
Yes, we operate globally with offices in the U.S. (Elgin, IL) and India (Bangalore), supporting clients across continents.
What engineering services do you offer?
Our services include product design, structural engineering, manufacturing support, technical documentation, and IT infrastructure solutions.
Is Total OutSource ISO certified?
Yes, we adhere to ISO standards through our parent company UCA Group's certification for quality and compliance.
Do you provide 24/7 technical support?
Yes, our technical support teams offer round-the-clock assistance for network management and IT infrastructure needs.
